Privacy Policy

Introduction

Venue Options Limited (collectively, the “Company”, “we” or “us”) is committed to safeguarding the privacy and personal information of our customers and business partners.  This Privacy Policy following explains what personal data we may collect from you when you use our service and site, and how we will hold and use that data.

Information we collect about you?

We may collect and process the following data about you:

• Information that you provide in order to make a hotel, meeting or rail booking including;

• name and job title
• contact information including email address and telephone number
• demographic information such as postcode and preferences

• Details of transactions you carry out for the fulfilment of your bookings.
• Information you provide in order to enter a competition or promotion via our Site, complete a survey, or if you report a problem with this Site.
• If we ask you for your contact details for future marketing use, although you have the option to opt-out of such use.
• Details of your visits to our Site whether this is required for our own purposes or otherwise, and the resources that you access.
• If you contact us, we may keep a record of your email or other correspondence
• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
• Any other information that you choose to send to us.

How we use your information

We comply with the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. 

Our staff and those working for our partners and suppliers maintain a responsibility to keep your personal information confidential and will only use it to offer relevant products and services related to your enquiry, interaction or order.

We use information held about you in the following ways:

• To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third-party supplier, mainly hotels, venues or The Trainline.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• To ensure that content from our Site is presented in the most effective manner for you and for your computer.

How long we keep your information for

We will retain your personal information whilst you are an active customer of us and for up to six (6) years after you have left the service where such retention is required by law or record keeping requirements, including managing our relationship with you, defending any claims, accounting or for tax purposes.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or we may be under a duty to disclose of share your personal information for various other reasons, such as to comply with a legal obligation; to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of the Company, customers or others.  This could include, for example, exchanging information with a law enforcement agency or regulator or with companies and organisations for the purpose of fraud protection.

Potential rights under the GDPR

Under the EU General Data Protection Regulation (“GDPR”), if you are a citizen or resident of an EEA country or Switzerland, you have certain rights regarding your personal information;

Right to access information about you
Right to ensure your data is accurate and complete
Right to erasure or to be forgotten
Right to restrict processing
Right to data portability
Right to withdraw consent, where consent has previously provided
Right to object

If you are eligible to invoke one of the rights listed above and wish to do so, you may contact us as part of a subject access request by emailing sales@venueoptions or by writing to The Company Secretary, Venue Options Limited, The Arkhive, 15 Napier Street, Sheffield, S11 8HA.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Since the Company operates globally, the data that we collect from you may be transferred to a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA that work for us or for any of our suppliers (e.g. hoteliers, etc). Countries outside of the EEA may not have the same level of privacy laws as exist in the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

When this policy does not apply

The Company Privacy Policy does not apply to websites or services offered by other companies or individuals, including products or sites accessed via, but take you away from our website.  In such instances your privacy will not be protected in accordance with this policy.  You are required to check that websites own privacy policy.

GDPR Complaints Procedure

Should you wish to raise a complaint in relation to The General Data Protection Regulation (GDPR) (EU) 2016/679 please email confidential@venueoptions.com, for the attention of Director.

Recording of calls

Recording of calls is necessary to protect the interests of one or more participants in the fulfilment of a contract, problem solving, quality and/or training.  We actively record all calls for these purposes.

Updates to our Privacy Policy

We reserve the right to update or alter this Privacy Policy from time to time without notice to you.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@venueoptions.com.